FAQ's

Booking & Planning, Payments & Cancellations

Can I view stock at your showroom?

Of course! We'd be happy to have you over. Viewings are strictly by appointment only. Please contact us to arrange a viewing.

How far in advance should I book my decor?

We recommend booking 1 to 3 months in advance for standard events, and 3 to 6 months for weddings or large corporate functions. If you have a last-minute event, contact us and we will do our best to accommodate you.

What are your payment terms?

To secure your date and items, we require a 50% deposit of the total quote amount along with signed quote & client information. The remaining balance is due 7 days prior to your event date.

Can I change my order after placing a deposit?

Yes. You can adjust your quantities (subject to availability) up to a week before your event.

Is there a minimum spend required?

No, absolutely not! We welcome any orders, large or small.

Can I opt out of paying VAT as a private client?

Yes. Private clients may choose our non-VAT option, which is offered through our non-VAT umbrella company. Please let us know if you would prefer this option when requesting a quotation.

What is your cancellation policy?

Deposits are non-refundable. Cancellations made within 14 days of the event are subject to 50% cancellation and within 7 days are subject to 100% cancellation, as those items were held exclusively for your date.

Delivery, Setup & Pack-Down

Do you deliver, or can I pick up the items myself?

We offer both. Smaller items can be collected from our warehouse. Upon your request we can also offer our delivery/collection service, which is calculated based on venue distance and order volume.

Does delivery include setting up the items?

For Dry-Hire orders, delivery is strictly drop-off to a location. To have our team set up the tables and decor, you can add our Setup Service or book a Full Styling Package.

Hire Goods & DIY (Dry Hire)

How long is the standard rental period?

Our standard hire covers a 3-day period. This allows for pickup or delivery the day before your event, and return the day after. Extended hires can be arranged upon request. Goods not returned on time will be subject to an additional day's hire charge.

Do I need to wash tableware and linens before returning them?

Tableware & Cutlery & Glassware: Please scrape off food debris and rinse. Rinse glassware & cutlery. They do not need to be fully washed.
Linens: Do not wash the linens. Ensure they are dry to prevent mold and place them in the provided bags. We handle all professional laundering.

Dry-Hire & Function Styling

What is the difference between "Hiring (Dry-Hire)" and "Function Styling"?

Hiring (Dry Hire): You choose the items, pick them up (or we deliver), and handle all the setup and pack down yourself.
Function Styling: Our premium service. We design the look, create mood boards and our team physically delivers, sets up, packs down & collects the entire event.

Breakage Deposits for Damaged/Missing goods

Why do I need to pay a breakage deposit?

A refundable breakage deposit is charged as security against any items that are lost, damaged, or broken during the hire period. Any replacement costs will be deducted from the deposit, and the remaining balance will be refunded after all items have been returned and checked.

When will my refundable holding deposit be paid back?

Deposits are processed and paid back on the following Friday of your function date, after all inventory has been returned and checked. Please allow 2–3 business days for the funds to reflect in your account.